Refund & Cancellation Policy

1. Cancellation

• You may cancel your subscription (including during your free trial) at any time from the Stripe Billing Portal.
• Cancellation stops the next scheduled renewal. Your paid features remain available until the end of the current billing period, then your account drops to the Demo plan.
• Cancellation does not delete your data. To delete your account entirely, email Josiahgenesis@easy-daw.com.

2. Refunds

Except where applicable law requires otherwise, subscription purchases, renewals, and AI-credit purchases are final and non-refundable. easy-daw will investigate verified unauthorized transactions and billing errors. For service, access, or account issues, easy-daw may provide corrected access, restored permissions, service credits, promotional AI credits, plan access, or a subscription extension as appropriate. Nothing in this policy limits any cancellation, withdrawal, refund, chargeback, warranty, or other consumer right that cannot legally be waived.

These remedies are distinct and are not interchangeable:

• Cancel renewal — stops future charges; you keep access until period end.
• Immediate closure — ends access now; email Josiahgenesis@easy-daw.com.
• Refund — a return of money for a specific charge (discretionary; see Section 3).
• Service credit / promotional credit — non-monetary compensation added to your account.
• Temporary upgrade / service extension — admin-granted, time-boxed access on top of your billing plan.
• Unauthorized-transaction investigation — for charges you did not authorize.
• Chargeback / dispute — initiated through your bank or card issuer; see Section 5.

3. Refund Eligibility (Discretionary)

We may issue a refund, at our discretion, in the following situations:

• Duplicate or fraudulent charge. Full refund.
• Documented service outage that prevented use of a paid feature for more than 48 consecutive hours during your billing period.
• Cancellation within 7 days of your first upgrade to a paid plan if you have not used the paid-only features (Engineer Mode, extra AI credits, additional storage) during that window.

Refund requests are handled by email to Josiahgenesis@easy-daw.com within 60 days of the charge. Approved refunds are returned to the original payment method through Stripe. Expect 5–10 business days for processing.

4. Rights Under State Law

easy-daw is based in Nebraska (see Section 14 of the Terms of Service for the governing-law clause). Nothing in this policy limits any refund right you have under applicable U.S. state consumer-protection law — this section is deliberately keyed to YOUR state of residence, not ours: if your state grants you a mandatory refund window that exceeds what is described here, that longer window applies.

5. Chargebacks

If you initiate a chargeback with your bank, your account may be temporarily suspended pending investigation. Please contact us first so we can try to resolve the issue directly.